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Privacy Policy

Effective Date: 15/12/2013

At Elite Media KE, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the Data Protection Act of Kenya and international data protection laws. We understand the importance of safeguarding your personal information, and we take all reasonable steps to ensure it is handled securely and responsibly.

By using our website and services, you agree to the collection and use of information as described in this policy. We are committed to ensuring the security, confidentiality, and accuracy of your data and providing transparency regarding how your personal information is processed.

1. Information We Collect

We collect both personal and non-personal information:

a. Personal Information

Personal data refers to any information that can identify you as an individual. We may collect the following personal details when you interact with us:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Address
  • Other information you provide directly via forms, inquiries, or communications

b. Non-Personal Information

We also collect non-personal data through cookies and other tracking technologies, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited on our site
  • Referring/exit pages

2. How We Use Your Information

We ensure that your personal data is only used for the purposes for which it was collected, in accordance with the Data Protection Act, 2019 of Kenya and international laws. Specifically, we may use your personal information to:

  • Provide, operate, and improve our services
  • Respond to your inquiries and provide customer support
  • Send relevant updates, promotional materials, or service-related communications with your consent
  • Analyze website usage to enhance your experience and optimize our offerings
  • Comply with applicable legal obligations, regulations, and contractual agreements

We are committed to only processing your data for legitimate business purposes or as required by law.

3. Data Protection and Privacy

At Elite Media KE, we prioritize the protection of your personal information. We implement appropriate technical, administrative, and physical safeguards to protect your data against unauthorized access, alteration, or disclosure. This includes:

  • Encryption: Secure encryption technology to protect your data during transmission.
  • Access Control: Restricted access to personal data to only authorized personnel for legitimate purposes.
  • Regular Audits: Routine assessments of data protection practices to ensure compliance with both Kenyan and international standards.

We adhere to both local and international laws to ensure your data privacy rights are protected, including the General Data Protection Regulation (GDPR) for clients in the European Union.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, in some cases, we may share your data with:

  • Service Providers: Trusted third parties who assist in providing services, such as hosting and email marketing. These providers are contractually obligated to protect your data and process it only in accordance with our instructions.
  • Legal Compliance: We may disclose your information when required by law, such as to comply with legal obligations or in response to lawful requests by public authorities, including national security or law enforcement requirements.

5. Cookies and Tracking Technologies

We use cookies to enhance the user experience on our website. Cookies help us analyze website traffic, remember user preferences, and optimize our services. You may control cookie settings through your browser, but please note that disabling cookies may affect your experience on our site.

By using our website, you consent to the use of cookies as described in this policy.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights Regarding Your Data

Under Kenya’s Data Protection Act, 2019 and international data protection laws such as the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of any inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): You may request that we delete your personal data, subject to certain exceptions.
  • Right to Restriction: You can request a restriction on the processing of your data under certain conditions.
  • Right to Object: You may object to the processing of your personal data in certain cases.
  • Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party sites. These sites have their own privacy policies, and we encourage you to read them. We are not responsible for the content or privacy practices of external websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our data practices, or the services we offer. Any changes will be posted on this page, with the updated date indicated at the top.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

📞 Phone: +254 782 321 411
📧 Email: info@elitemedia.co.ke
Address: Kenya

Elite Media KE is committed to protecting your privacy and ensuring that your data is handled securely and responsibly in line with Kenyan and international data protection laws.